Refund Policy

At Untamed, we are committed to providing a positive and supportive experience for all participants who book group sessions through our platform. To maintain fairness and ensure a respectful, safe environment for everyone, we have outlined our Refund and Cancellation Policy below. Please carefully read the terms to understand when a refund is applicable and when it is not.

1. Cancellations

You may cancel your booking for a group session under the following conditions:

Cancellation Deadline: You can cancel your booking up to 24 hours before the scheduled session without any penalty. Cancellations within the 24-hour period leading up to the session will not be eligible for a refund.
How to Cancel: To cancel, please log in to your account, go to the "My Bookings" section, and follow the instructions to cancel your session.

Note: If you cancel less than 24 hours before the session, or do not attend the session, you will not be eligible for a refund.

2. Refunds

Refunds are not allowed under the following circumstances:

Last-Minute Cancellations: If you cancel your booking less than 24 hours before the scheduled session, no refund will be provided.
No-Shows: If you fail to attend the session without informing us in advance, no refund will be issued.
Midway Dropout: If you leave the group session midway, you will not be eligible for a refund, as the session will be considered completed on your part.
Men Registering for Women-Only Sessions: Since our group sessions are specifically designed to be a safe space for women, men are not permitted to register for these sessions. All men who attempt to register and complete bookings will be ineligible for a refund, as they have been clearly warned about eligibility restrictions prior to registration.

3. Exception Requests for Refunds

Even in cases where a refund is typically not applicable (such as last-minute cancellations, no-shows, or dropping out midway), you may still request a refund by submitting a detailed explanation.

To request an exception:

Refund Request Form: You must complete and submit the Refund Request Form, which will be attached to this policy. In this form, you will need to provide a detailed explanation of the reason for your request.
Review Process: All refund requests will be reviewed on a case-by-case basis. While refunds are not guaranteed, we will consider exceptional circumstances such as personal emergencies or unforeseen events.

Please note that all refund decisions are final, and submissions without a valid, detailed reason will not be considered.

4. Eligibility for Refund Requests

Refund requests are only considered in cases where:

You provide a valid reason within the Refund Request Form.
You submit the request within a reasonable time frame after the session, and your case aligns with our stated refund policy exceptions.

Note: Refunds will not be processed automatically. You must submit the form, and the request will be evaluated based on the details provided.

5. Why These Policies Are Important

Our group sessions are designed to foster a safe, supportive, and empowering environment for women. This policy ensures that all participants can fully benefit from the group experience without disruptions. We appreciate your understanding and adherence to these terms.

6. Contact Information

If you have any questions or concerns regarding the Refund and Cancellation Policy, please contact us at:

Email: therapywithanvitasethi@gmail.com